Before it becomes part of your story.

Many of our pieces are designed to be waterproof and made to withstand everyday contact with water while maintaining their finish beautifully.

We still recommend gently wiping your jewellery after exposure to water, sweat, perfume, sunscreen or salt water. Good care will always help preserve the shine and finish for longer.

Pieces containing pearls, mother of pearl, shell, natural stones or other delicate materials should be treated with additional care. Please check the individual product page for the exact materials and care guidance for your piece.

Parisa jewellery is made with long-lasting finishes designed to resist fading through everyday wear.

Many of our gold pieces are crafted with durable stainless steel and PVD gold plating, creating a finish that is considerably more resistant to water and everyday surface wear than conventional fashion plating.

As with all plated jewellery, the finish can gradually change over time depending on wear, care, skin chemistry and exposure to chemicals. This is why eligible pieces are also supported by our 1-Year Colour Guarantee.

Many Parisa pieces are crafted from durable 316L stainless steel and finished in 18ct gold.

A large part of our collection uses PVD gold plating. PVD is a modern plating process where the finish is bonded to the base metal in a controlled environment, helping create a smoother, more durable layer with strong resistance to fading and everyday wear.

Selected designs may use different finishes or materials depending on the construction of the piece.

Our jewellery may also feature freshwater pearls, mother of pearl, shell, blue opal, cubic zirconia, crystal glass, resin and natural stones.

The individual product page will always show the specific materials and finish used for that design.

Our jewellery is designed with comfortable everyday wear in mind, and many of our pieces use 316L stainless steel, a durable jewellery base commonly chosen for sensitive skin.

Our jewellery is not metal-free. If you have a known metal allergy or particular sensitivity, we recommend checking the materials listed on the individual product page before ordering.

Gently wipe your jewellery with a soft, dry cloth after wear, particularly after contact with water, sweat, perfume, sunscreen or salt.

Avoid harsh chemicals, abrasive cloths, jewellery dips and leaving jewellery soaking for extended periods.

Pieces containing pearls, shell, mother of pearl, natural stones, opal or resin should be treated with additional care and protected from scratching, impact and prolonged water exposure.

For UK orders, standard delivery is £2.50, with complimentary standard delivery on orders over £75.

For European orders, standard delivery is £5, with complimentary delivery on orders over £150.

Standard UK delivery usually takes approximately 2–5 working days.

Standard European delivery usually takes approximately 7–10 working days.

Delivery estimates begin once your order has been processed and dispatched.

If a particular item has a different dispatch or delivery estimate, this will be shown on the product page where applicable.

Where available, faster delivery options will be shown at checkout before payment so you can choose the service that best suits you.

Once your order has been dispatched, you should receive a shipping confirmation or delivery update by email.

Please check the email address used at checkout, including your junk or spam folder if you cannot see the message.

Please contact us as soon as possible at contact@parisajewelry.co.uk.

If your order has not yet been processed or dispatched, we will do our best to update your address. Once an order has been dispatched, however, we may no longer be able to make changes.

Yes. Complimentary Parisa gift packaging is available, including the option to add a gift bag at checkout.

Whether you are sending a piece directly to someone or keeping it for yourself, your jewellery will arrive presented with care.

Parisa currently operates online and does not have a permanent physical store.

Our full collection can be shopped directly through our website.

Yes. We offer easy, no-reason returns within 21 days on eligible orders.

Returned jewellery should be unworn, unused and returned in its original condition.

Any exclusions or specific return conditions will be set out in our Returns Policy.

You can start a return through the returns portal on our website using your order details.

The portal will guide you through the return process and provide the relevant instructions.

If you need any help, please contact our customer care team at contact@parisajewelry.co.uk.

If your order was purchased as part of a multi-buy, complimentary item or other promotional offer, each item may have an adjusted promotional value.

If part of that order is returned, your refund will be based on the adjusted promotional value attributable to the returned item rather than its standalone full retail price.

This ensures that the original promotion is applied fairly to the items kept and returned.

If you need another size or would prefer a different piece, please contact our customer care team.

Where stock allows, we will do our best to help you find a suitable solution.

Parisa jewellery is made to stay golden.

Eligible pieces are covered by our 1-Year Colour Guarantee. If the gold finish experiences significant or unusual colour fading within one year of purchase during normal wear, please contact our customer care team and we will review the piece with you.

The guarantee is designed to protect against premature colour loss. It does not cover accidental damage, scratches, improper care, damage caused by chemicals or other damage unrelated to the plated finish.

Because some jewellery designs use different materials or finishes, eligibility may vary by piece. Please refer to the individual product page for the relevant product information.

Please email contact@parisajewelry.co.uk with your order number and clear photographs of the piece.

Our customer care team will review the information and help with the appropriate next steps under the 1-Year Colour Guarantee where applicable.

Please email contact@parisajewelry.co.uk with your order number and clear photographs showing the issue.

Our customer care team will look into it and help you with the next steps.

You can contact us at contact@parisajewelry.co.uk for order help, returns, sizing, styling questions, materials, care or anything in between.